Client Success

Client Success

Post-Project Client Success Care Package

You have finished your project. Your users are still getting to grips with using a new system and, perhaps, new processes. Maybe you have found some minor changes that you would love to have, such as new fields or minor changes to processes that are not quite right. This is where a well designed post-project client success package can make all the difference to stakeholders’ delight and engagement – or apathy.

Cloud9 Insight have designed a comprehensive post-project Client Success Care Package that will ensure you have access to experienced consultants beyond your project, giving you peace of mind and ad hoc support as required.

What Is Included Within the Client Success Care Package?

The journey does not finish when the Dynamics 365 project is implemented. It has just begun.

Key Factors for Success Beyond Your Dynamics 365 Implementation

Cloud9 Insight has created Client Success Care Packages to ensure the long-term success of your CRM Journey. The packages are designed to address the critical areas that are recommended to ensure this success.

1. Confidence

Make sure your users are confident in using Dynamics 365 through access to ad hoc training when needed.

2. Modifications

Continue to make modifications to Dynamics 365 to ensure alignment with the business needs and processes.

3. Management

Manage user, security, and role preferences.

4. Support

Support identification of additional areas for optimisation of solution to meet strategic goals of the business.

Base Client Success Care Packages

The Client Success Care Packages include the three areas as outlined above. Prices are as follows:

Enhanced Client Success Care Package

Additional support packages are available to cover other complementary solutions which cover break-fix support as well as training. Contact us for more details.

Ceasarstone - Case -Studies

Case Study: Check Out How We Helped Caesarstone Transform Their Business

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"The Client Services Team here at Vero regularly reach out to Client Success at Cloud9 Insight for ongoing support. Their team is responsive and always eager to swiftly resolve any queries we may have. They're continually friendly, helpful and insightful. We always feel heard and attended ton!"

Aga Szulbinska
Client Services Manager
Vero Screenings

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