Unlock your business' full potential with Microsoft Dynamics 365 CRM

Gain new, powerful insights to improve customer experience, manage customer relationships more effectively, and drive operational efficiency. All through the power of Microsoft Dynamics 365

Microsoft Dynamics 365 CRM

Why Dynamics 365?

Microsoft Dynamics 365 CRM helps you make the most of your data. It enables you to identify and nurture your most promising leads, develop relationships, and personalise experiences. And you can customise it to your business requirements with over a dozen apps, add-ons and integrations.

If you’re ready to start your digital transformation and realise the full potential of CRM in the cloud, we can help you every step of the way.


Microsoft Dynamics 365 will adapt and scale with your organisation

Unified interface

All modules and apps are accessible in one location, your Dynamics 365 portal. The cloud-based portal is available on any device, anywhere.

Embedded analytics

Analytics are crucial to driving smart decision-making across all levels of your business. Aided by Power BI, Dynamics 365 gives you access to real-time analytics. This allows you to easily view key performance metrics and identify patterns, revealing logical next steps for your business, all on one dashboard.

Easy integration

Alongside the basic functions, there are also countless opportunities for easy integration with the other apps you use every day. These integrations include the Microsoft apps you already use, as well as a huge number of third party platforms. Optimise your CRM experience to suit your unique business needs.


Build your CRM to suit your requirements and the scale of the project. Microsoft Dynamics 365 CRM also gives you the opportunity to expand as demand grows and the system matures, with over a dozen apps and add-ons available to you.

Common data platform

Your Dynamics 365 portal is seamlessly integrated with all your other Office365 applications, including Outlook and Teams. Make navigation easier and simplify internal communications.

Microsoft Dynamics 365 CRM

Book your business technology health check

Our consultants will:

  • understand your business objectives
  • analyse the technology that may be supporting or inhibiting growth
  • share with you recommendations and a roadmap for success

Explore Microsoft Dynamics 365 CRM Modules

Dynamics works better together. Explore other CRM modules here:

Microsoft Dynamics 365 for Field service
Field Service

Simplify logistical operations when your business is carrying out services offsite.

Microsoft Dynamics 365 CRM project operations
Project Operations

Optimise resource utilisation to ensure you complete projects on time and within budget.

Microsoft Dynamics 365 CRM Sales

Empower your sales team with the technology they need to connect with potential customers and secure purchases quicker.

Microsoft Dynamics 365 for Customer service
Customer Service

Build brand affinity and customer loyalty by providing every customer with a seamless, personalised experience.

Microsoft Dynamics 365 for Marketing

Execute effective marketing campaigns and access embedded analytics in one place.

Microsoft Dynamics 365 CRM for Customer voice
Customer Voice

Gather data to gauge real-time client satisfaction and analyse across the entire organisation and for each unique client contact.


Overwhelmed by technical jargon?

We simplify the licensing of business applications for Dynamics 365 here.

Microsoft Dynamics 365 CRM Digital-Transformation-Guide

Uncover CRM's new potential as a powerful whole-business improvement engine

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Explore Other Dynamics Integrations and Add-Ons

Power Platforms & Apps

Dynamics 365 is only the beginning.

Optimise your CRM to service your business needs by customising it with the vast range of power platforms and apps available. Take advantage of Dynamics’ full potential for personalised reports and workflows to support your business by connecting the apps with your unified interface.


What businesses say

"During the past 3 years, we have made substantial strides in using Microsoft Dynamics to improve our internal business processes across two businesses. The key, however, wasn’t just the products robust features and flexibility, but the extremely competent & very friendly support team that Cloud9 Insight provided that was truly focused on addressing our needs. Regardless of how busy they are what time of the day it is they are always there to deliver the best solution. I would like to thank Cloud9 Insight for the excellent support we have received throughout the years!"

Rushan Pathirana
Genuine Solutions