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Hootsuite for Dynamics 365

Hootsuite is the most widely used platform for managing social media. Its integration with Dynamics 365 Omnichannel for Customer Service provides best-in-class customer engagement.


Hootsuite Capabilities

1. Best-in-class customer engagement

Use Hootsuite with Dynamics 365 Omnichannel for Customer Service to listen to and engage more effectively with customers through their chosen social media channels.

2. Increase offer relevance

Use Hootsuite with Dynamics 365 Marketing to refine segmentation to provide more relevant offers.

3. Understand leads better

Use Hootsuite with Dynamics 365 sales to enrich leads and lead scoring models with social data queues. Then sales teams will know what customers are most likely to buy.

4. Store social data in Dynamics 365

Add custom fields to save data on leads, opportunities, contacts, and case entities created from your Hootsuite dashboard to your Dynamics 365.

5. Add social data to Dynamics 365 CRM

Integrate social interactions into the entire customer journey, and gain a more holistic view of each customer.

6. Share social content for collaboration

With SharePoint integrated in Hootsuite, you can utilise social media content for inter-team collaboration, for example, to resolve a customer issue.

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