Hootsuite for Dynamics 365
Hootsuite is the most widely used platform for managing social media. Its integration with Dynamics 365 Omnichannel for Customer Service provides best-in-class customer engagement.
1. Best-in-class customer engagement
Use Hootsuite with Dynamics 365 Omnichannel for Customer Service to listen to and engage more effectively with customers through their chosen social media channels.
2. Increase offer relevance
Use Hootsuite with Dynamics 365 Marketing to refine segmentation to provide more relevant offers.
3. Understand leads better
Use Hootsuite with Dynamics 365 sales to enrich leads and lead scoring models with social data queues. Then sales teams will know what customers are most likely to buy.
4. Store social data in Dynamics 365
Add custom fields to save data on leads, opportunities, contacts, and case entities created from your Hootsuite dashboard to your Dynamics 365.
5. Add social data to Dynamics 365 CRM
Integrate social interactions into the entire customer journey, and gain a more holistic view of each customer.
6. Share social content for collaboration
With SharePoint integrated in Hootsuite, you can utilise social media content for inter-team collaboration, for example, to resolve a customer issue.
Request a Call Back
BOOK A DEMO with a member of our team using our easy-booking system.
Explore Other Dynamics Integrations and Add-Ons
Empowering marketers to generate promising leads whilst nurturing and prioritising the best leads.
Connect your sales processes with Sage Accounts to streamline documentation and simplify internal communications.
Securely send and receive order forms, sales quotes and other documentation with electronic signatures.
Provides you with the tools to generate and process professional documents efficiently, simplifying documentation requirements.
Combine the powers of Microsoft Dynamics 365 and PowerMailChimp to send bulk emails and track all related statistics.
HootSuite integration with Dynamics 365 Omnichannel for Customer Service provides best-in-class customer engagement.