1. Data Controller Details

Cloud9 Insight

28–30 Robert Street

Brighton

BN1 4AH

Telephone: 01273 921510

Website: cloud9insight.com

Data Protection Contact: Carlene Jackson

Email address: carlene@cloud9insight.com

2. Scope of this Notice

This notice applies to clients, prospective clients, client contacts, suppliers, partners and other external business contacts whose personal data we process in connection with our services and business activities.

3. Data Protection Principles

We process personal data lawfully, fairly and transparently. Data is collected for specified purposes, kept accurate, limited to what is necessary, stored securely, and retained only as long as needed.

4. The Types of Data We Collect

We may collect personal details such as names, job titles, business contact details, company information, billing and payment information, communication records, service requirements, meeting notes, feedback, and any other information provided to us in connection with our services.

5. How We Collect Your Data

We collect data directly from you, from your organisation, through our website and enquiry forms, during meetings and communications, from publicly available business sources, and from trusted third parties where relevant to the services we provide.

6. Lawful Basis for Processing

We process personal data where it is necessary to provide services or take steps before entering into an agreement, to comply with legal obligations, to pursue our legitimate business interests, for marketing purposes, and, where required, with your consent.

7. Why We Use Your Data

We use your data to respond to enquiries, manage client relationships, provide and improve our services, administer contracts, process payments, communicate about projects and events, marketing, and meet legal and regulatory requirements.

8. Use of Our Systems and Communications

Where you interact with our websites, portals, email systems or other business platforms, we may process relevant usage, access and communication information for security, service delivery, compliance and operational purposes.

9. Sharing Your Data

We may share your data with trusted service providers, professional advisers, technology partners, payment providers, regulatory bodies and legal authorities where required or where necessary to provide our services and operate our business.

10. International Transfers

Where data is transferred outside the UK, appropriate safeguards such as UK adequacy regulations or standard contractual clauses are used.

11. Data Security

We implement appropriate measures including access controls, secure storage, and staff training to protect personal data.

12. Data Retention

Client and business contact records are retained only for as long as necessary for the purposes for which they were collected, including service delivery, account management, legal, regulatory, accounting and reporting requirements.

13. Your Data Protection Rights

You have rights including access, correction, deletion, restriction, objection, portability, and protection from automated decision-making.

Some rights may be limited depending on the lawful basis for processing and any legal or contractual obligations that apply.

14. Data Breaches

We record all breaches and report them to the ICO where required.

15. Complaints

You can raise concerns with us or the Information Commissioner’s Office (ICO).

16. Changes to this Notice

We may update this notice periodically.