CRM

Are your customers recommending your services? 10 tips to maximise your customer’s experience

Customers have always been key to the success of a business. They are your best referrers and a recommendation from them could be your next sale. By making sure their experience is the best it can possibly be, the benefits can be exponential. By 2020, it is predicted...

Modernise the Boardroom Tradition

For many years the boardroom has been the main place for all the important decisions to be made within a company as well as a place to discuss growth and future business goals, such as where you plan to take your company, future sales targets and company strategy or...

Seven Steps to Pre-Requirements Gathering Success

Starting a CRM project can be daunting and we know that many of our clients struggle to know where to start, who to include or what aspects to factor in. Cloud9 Insight want to help you every step of the way, including that very first step. It doesn’t matter if...

Digital Transformation – Has your business got what it takes to be successful?

It is becoming increasingly important for businesses to step up and digitalise their processes and use technology to enhance all areas of customer experience and employee performance. Digital is becoming a central strategy for more and more companies to deliver a...

D365 April 2019 Release Notes

2019 is a big year for Dynamics 365 as late last year Microsoft announced that they are releasing major updates every April and October from now on, meaning that users will have consistent updates at least twice a year. The notes have just been released for the April...