Microsoft Dynamics 365

Giving you a 360-degree view of your interactions with prospects and customers. Better understand their needs, engage more effectively, and close more deals

What is Dynamics?

Dynamics 365 is a cloud-based customer relationship management (CRM) and enterprise resource management (ERP) platform.

The platform includes more than a dozen apps and add-ons to address different business needs, designed to provide maximum flexibility and the ability to grow and adapt as your business does. Because of this flexibility and rapid innovation, Dynamics365 can adapt to fit almost any business.

Focus on CRM

Cloud9 Insight specialises in Dynamics365 Customer Engagement. We can also offer ERP through our trusted partners.
There are five different CRM modules within Dynamics365 that fulfill a business’s CRM needs. These modules help your team make sales, retain customers, dispatch support when needed, and keep track of it all.

Dynamics 365 Sales

Gives a 360-degree view of your interactions with prospects and customers so your team can plan and forecast. Provides a single source of truth for your sales, marketing, and account management teams.
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Dynamics 365 Marketing

Create nurture campaigns, calculate lead scores, and gather insights to acquire and retain customers.
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Dynamics 365 Customer Service

Power up your customer service team by efficiently tracking customer complaints, returns, warranty claims, SLAs & entitlements and how your team handles each of these transactions.
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Dynamics 365 Project Service Automation

Great for businesses providing professional services with fixed price or time & material projects (e.g., engineering, consultative services). Provides resource scheduling, time entry, and expense submissions. These licences also include sales functionality.

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Dynamics 365 Field Service

Great for teams who conduct services offsite (for instance, at a customer’s location, or on your equipment in the field). These licences also include customer service functionality.

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See how Dynamics365 has catapulted our clients to business success

From the initial process, to design stage, implementation and through to ongoing support, Cloud9 has delivered exactly as promised. We’ve found the Cloud9 team very approachable on a personal level – they’re fun to work with, and that makes a big difference in any work environment.
Jeff Alexander

CEO, Gatwick Diamond

Cloud9 was quick and collaborative. For us, speed was of the essence, and they brought that. [Dynamics] is absolutely imperative for the success of our team.”
Joshua Rowe

Head of Mergers and Acquisitions, ClearCourse Partnership

We were impressed with Cloud9 from the beginning. They were very quick to respond to questions , they took the time to understand our requirements, and they just ‘got’ it.
Chris Tiernan

COO, Enjoy Education

Choosing a partner for the journey

As a smart, ever-evolving platform connecting you to your whole business, you’ll need expert guidance to determine exactly which Dynamics modules fit your business needs and strategy. You also need expert help to set them up well for your business processes and support you over time as your business and technology changes.

Ready to transform your business?

Book a free consultation with the experts at Cloud9 or if you want to Fast Track, you can hit the ground running with Cloud9’s Fast Track Products. Get set up quickly, and start your business transformation without delay.
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