Microsoft Dynamics 365
What is Dynamics?
Dynamics 365 is a cloud-based customer relationship management (CRM) and enterprise resource management (ERP) platform.
The platform includes more than a dozen apps and add-ons to address different business needs, designed to provide maximum flexibility and the ability to grow and adapt as your business does. Because of this flexibility and rapid innovation, Dynamics365 can adapt to fit almost any business.
Focus on CRM
Cloud9 Insight specialises in Dynamics365 Customer Engagement. We can also offer ERP through our trusted partners.
There are five different CRM modules within Dynamics365 that fulfill a business’s CRM needs. These modules help your team make sales, retain customers, dispatch support when needed, and keep track of it all.
Dynamics 365 Marketing
Dynamics 365 Customer Service
Dynamics 365 Project Operations
Great for businesses providing professional services with fixed price or time & material projects (e.g., engineering, consultative services). Provides resource scheduling, time entry, and expense submissions. These licences also include sales functionality.
Dynamics 365 Field Service
Great for teams who conduct services offsite (for instance, at a customer’s location, or on your equipment in the field). These licences also include customer service functionality.
See how Dynamics365 has catapulted our clients to business success
Choosing a partner for the journey
As a smart, ever-evolving platform connecting you to your whole business, you’ll need expert guidance to determine exactly which Dynamics modules fit your business needs and strategy. You also need expert help to set them up well for your business processes and support you over time as your business and technology changes.