Posts by Lucy Tothill

A lot of teams will struggle because they have information spread across too many places. Emails build up, meetings fill the calendar, CRM records need updating, and important documents can be hard to find at the exact moment you need them. Before long, a large part of the working day is spent managing information rather…

Most businesses collect huge amounts of data in Dynamics 365 every day. The challenge comes in making sense of this data. Too often, teams rely on spreadsheets or lengthy reports to understand what’s happening across sales, marketing and customer service. By the time those reports are created and shared, the data may already be out…

If you work with clients, you’ll know that great support is rarely about one big moment. More often, it is about the small things that are done consistently well. Finding the right information quickly, keeping conversations clear, knowing who to ask when something gets technical, and making sure actions do not get missed, are the…

Microsoft Dynamics 365 is one of those platforms where the more you use it, the more you realise what it’s capable of. Yet many users only scratch the surface, sticking to the same screens and processes day after day. The result? Hours wasted hunting for information, unnecessary manual work, and features that could genuinely make…

Client communication is becoming one of the clearest ways for organisations to stand out. Clients expect relevant, timely and useful contact from the businesses they choose to engage with. For marketing and sales teams, that means every email, event invitation, form submission and follow-up carries more weight than ever. ClickDimensions has more than 15 years…

Marketing in Manufacturing is Rarely Simple If you work in manufacturing, you’ll know that marketing does not always move at the same speed as it might in other sectors. A potential customer may download a brochure, come and speak to you at an event, look through a product page, then disappear for a few months…

Cloud9 has just been crowned the winners of the Commitment to People Award at the Sussex Chamber Business Awards 2026. We are very proud of this award as it recognises the high investment we have put into our people and company culture. Creating and developing talent is part of our company purpose at Cloud9, as…

For many businesses, invoicing is simply part of the daily rhythm of running a company. A customer places an order, the work is completed, an invoice is sent, and payment follows. When that process runs smoothly, it rarely attracts much attention. Across Europe, however, invoicing is undergoing a significant transformation. Governments are introducing e-invoicing mandates…

Every year, Microsoft releases updates to its incentive programmes that help shape partner priorities for the months ahead. This year’s guide places particular emphasis on AI adoption, productivity transformation, business process modernisation, and presales engagement. Together, these incentives highlight a clear goal: helping customers realise measurable value from their Microsoft investments while creating new growth…

Every year, Microsoft Build offers a glimpse into where technology is heading. Some years it’s about new tools, other years it’s about major platform shifts. Build 2026 felt different. Rather than focusing solely on what AI can do, Microsoft focused on a more important question: how can AI work the way you work? The event…