Posts by Marcus Jackson

Why do manufacturers need a CRM system? You might be thinking: how can manufacturers stay competitive in such a fast-changing world? The truth is, today’s manufacturers face mounting pressure from rising customer expectations, global competition, and the accelerating need for digital agility. Profit margins are squeezed, operations are stretched, and the old ways of working…

What You’ll Learn   Why CRM isn’t just a “nice-to-have” anymore How CRM helps you win keep more customers What feature are the most important for SME’s How to get the most out of your CRM investment What is CRM and Why it Matters in 2025 CRM stands for Customer Relationship Management — but in…

If you’re running Dynamics 365 without a support partner, you’re not alone and you’re not doomed.   We talk to businesses all the time who took the leap with Microsoft Dynamics 365, set it up in-house or with a one-time partner, and then got left to fend for themselves. And at first, things might have…

In the world of accounting and financial management, tools such as Sage, Xero, QuickBooks and Exchequer have long been a go to solutions for small and medium sized businesses. However, as businesses evolve, so do their needs and, while reliable in their time, they are increasingly showing their limitations in today’s fast paced, digital first…

In an era where data drives success, businesses are increasingly recognising the critical need to integrate Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems. From enhancing operational efficiency to leveraging AI for predictive insights, the trends are clear: seamless technology integration is no longer optional, it’s essential. A recent survey conducted by TD…

At Cloud9, our commitment to Inspirational Clarity means guiding businesses through innovative solutions that simplify operations and accelerate growth. With the recent launch of Autonomous Agents at Microsoft Ignite, Dynamics 365 is revolutionising how businesses approach sales, finance and service. Let’s explore how these groundbreaking tools align with our methodology.   1. Sales Qualification Agent…