Posts by Marcus Jackson
What Is Mission Lock and Why Is It Central to Becoming a B Corp?
When businesses pursue B Corp certification, much of the attention tends to fall on the B Impact Assessment. Scoring systems, benchmarks, and categories dominate the conversation. But quietly underpinning the entire certification process is something less visible but more consequential: the requirement to become Mission Locked. It is one of the most significant steps on…
Read MoreWhy Integrating Your Marketing Tools with Dynamics 365 Is a Game-Changer for Your Business
In today’s fast-paced, digital-first marketplace, every missed opportunity to connect with your customers can mean lost revenue. Sales and marketing teams often work tirelessly to reach the same people, but when their systems aren’t speaking to each other, it’s like running a relay race without passing the baton. Information is lost, momentum stalls, and opportunities…
Read MoreHow Can CRM Help Manufacturers Overcome Their Challenges?
If you’ve ever wondered “How can CRM help manufacturers overcome their biggest challenges?”, you’re not alone. For many in the manufacturing sector, the idea of overhauling systems can stir up curiosity but also nervousness and fear of change. The thought of replacing spreadsheets and disconnected tools with something new might make you sceptical about the…
Read MoreHow CRM Systems Drive Growth in Manufacturing
Why do manufacturers need a CRM system? You might be thinking: how can manufacturers stay competitive in such a fast-changing world? The truth is, today’s manufacturers face mounting pressure from rising customer expectations, global competition, and the accelerating need for digital agility. Profit margins are squeezed, operations are stretched, and the old ways of working…
Read More7 Reasons Why Every SME Needs a CRM in 2025
What You’ll Learn Why CRM isn’t just a “nice-to-have” anymore How CRM helps you win keep more customers What feature are the most important for SME’s How to get the most out of your CRM investment What is CRM and Why it Matters in 2025 CRM stands for Customer Relationship Management — but in…
Read More“We Thought It Was Just Us.” Why So Many Dynamics 365 Solutions Stall and What to Do If You’re on Your Own
If you’re running Dynamics 365 without a support partner, you’re not alone and you’re not doomed. We talk to businesses all the time who took the leap with Microsoft Dynamics 365, set it up in-house or with a one-time partner, and then got left to fend for themselves. And at first, things might have…
Read MoreHow Business Central Can Solve the Challenges Legacy Finance Tools Pose to Accountants and Their Customers
In the world of accounting and financial management, tools such as Sage, Xero, QuickBooks and Exchequer have long been a go to solutions for small and medium sized businesses. However, as businesses evolve, so do their needs and, while reliable in their time, they are increasingly showing their limitations in today’s fast paced, digital first…
Read MoreThe Hidden Goldmine for MSPs: Are You Missing Out?
Introduction It’s 2025, and as a business leader, you’ve likely set ambitious strategic goals for the year, with growth topping the list. Running a Managed Service Provider is no small feat, it’s one of the fastest paced sectors in the world. Clients demand instant, exceptional service, cybersecurity threats loom large, threatening not just your business…
Read MoreWhy Businesses Can’t Ignore CRM and ERP Integration in the Age of AI and Automation
In an era where data drives success, businesses are increasingly recognising the critical need to integrate Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems. From enhancing operational efficiency to leveraging AI for predictive insights, the trends are clear: seamless technology integration is no longer optional, it’s essential. A recent survey conducted by TD…
Read MoreUnlocking Business Growth with Autonomous Agents in D365
At Cloud9, our commitment to Inspirational Clarity means guiding businesses through innovative solutions that simplify operations and accelerate growth. With the recent launch of Autonomous Agents at Microsoft Ignite, Dynamics 365 is revolutionising how businesses approach sales, finance and service. Let’s explore how these groundbreaking tools align with our methodology. 1. Sales Qualification Agent…
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