Posts Tagged ‘Customer experience’
Master the art of selling Microsoft Dynamics 365 with Cloud9 Learn
Master the art of selling Microsoft Dynamics 365 with Cloud9 Learn The ability to effectively sell CRM solutions is an invaluable skill that can open doors to success and hugely increase your bottom line. The MSP (Managed Service Providers) market is growing at a rapid pace, and diversifying your sales portfolio with an essential service…
Read MoreDynamics 365 for Outlook – Cloud9 Product Insights
Dynamics365 Customer Insights just got a makeover Welcome to Product Insights. A new series of articles from Cloud9 designed to inform and inspire the way you work with your Microsoft Dynamics 365 CRM. These articles are produced by the experts, specifically the friendly faces behind our highly accredited Customer Success Team (CST). Our expertise is…
Read MoreDynamics 365 Customer Insights – What is it? And how will it support your marketing?
Dynamics365 Customer Insights just got a makeover Starting from the 1st of September 2023, Microsoft has renamed Dynamics 365 marketing to become Dynamics 365 Customer Insights – Journeys. The biggest change to come from this is that any new Dynamics 365 Customer Insights Journeys licenses will only contain real-time marketing features, and won’t feature outbound…
Read MoreThe need for an integrated sales and marketing CRM – your Cloud9 options.
Expertise and Support: Cloud9 is your ideal CRM partner Are you an SMB operating in a Microsoft-centric environment? Are you tired of managing a complex tech stack? The challenges for SMBS SMBs face a unique set of challenges when it comes to acquiring, retaining, and growing their customer base. They grapple with budget constraints, lack…
Read MoreMicrosoft Solutions Partner Designation – What does it mean and why does it matter?
If you’ve got your ear to the ground in the world of business tech, you might have noticed a little white badge showing up on more social feeds and websites. These badges are to designate technology providers achieving one of the new Microsoft Solutions Partner statuses. At this point you might be thinking, hang on,…
Read MoreClick Dimensions Update: Dynamic Segmentation in User Journeys is Here!
Click Dimensions users are celebrating as the marketing automation provider recently announced the release of dynamic segmentation within customer journeys. How does Dynamic Segmentation work? In simple terms, this means that Click Dimensions users can now define audiences, with the system automatically adding suitable members onto marketing journeys as specified. Prior to this…
Read MoreCarlene Jackson speaks to Radio 4 on Tech, AI and the Cloud
The rise of AI has is set to change our lives, especially in terms of the way we work. With so many changes and advancements, it can be hard to keep track of it all, especially if you aren’t so technically-minded. This is where BBC Radio 4’s Understand series is here to help. Understand is…
Read MoreMicrosoft Inspire news. Our breakdown of the 2023 conference
Microsoft’s annual Inspire conference took place this week. If you’re not familiar with Inspire, this is an annual event Microsoft holds for their partners, but also provides an opportunity for all users to get a sneak peek of updates coming to Microsoft services. Inspire offers a chance to share new innovations and explain ways partners…
Read MoreAre you missing a marketing trick – the value of integrated Sales and Marketing CRM
Do your sales and marketing teams operate in frustrating silos? Does your marketing team crave more customer insight to better inform campaign direction? Is your sales team not able to effectively feed their insight into marketing strategies and campaigns? Do you have a sales CRM but lack a Marketing CRM? Are…
Read MoreMicrosoft Dynamics 365 and Power Platform Wave 1 Release Notes – all you need to know
That time of the year we have all been waiting for has come again, Microsoft has released the Wave 1 2023 Dynamics 365 & Power Platform Release Notes. In this article, our Delivery Director, Jim Alsop, and Chief Technology Officer, Dan Barber have condensed the 578 pages of Release Notes into the key highlights that…
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