Dynamics 365 for Customer Service
Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Power up your customer service team with the data and technology needed to deliver seamless, personalised experiences.
At a glance
Track customer issues through cases
Record all interactions related to a case
Share information in the knowledge base
Create queues, and route cases to the right channels
Create and track service levels through service level agreements (SLAs)
Define service terms through entitlements
Manage performance and productivity through reports and dashboards
Create and schedule services
Microsoft made simple
Download our jargon-free guide to Dynamics 365 licences
Ready for Dynamics365 for Customer Service?
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