Dynamics 365 for Customer Service

Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Power up your customer service team with the data and technology needed to deliver seamless, personalised experiences.

At a glance

Track customer issues through cases

Record all interactions related to a case

Share information in the knowledge base

Create queues, and route cases to the right channels

Create and track service levels through service level agreements (SLAs)

Define service terms through entitlements

Manage performance and productivity through reports and dashboards

Create and schedule services

Microsoft made simple

Download our jargon-free guide to Dynamics 365 licences

Ready for Dynamics365 for Customer Service?

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