Cloud9 Dynamics Support

To compliment and further enhance your Dynamics experience, Cloud9 offer a range of support packages to suit your needs

Download our Dynamics 365 Support Contract here

Download our Dynamics 365 Support Contract here

Download our Dynamics 365 Support Contract here

Download our Office 365 Support Contract Here

Support provided for all users of CRM on a 1-1 basis. The following services are included:

• Level 1 support for Dynamics CRM/Dynamics 365
• Management of escalations to Microsoft when required
• Support each user directly to investigate and resolve their support issues
• Post Project minor configuration tweaks
• Monthly Newsletter with useful links and articles
• Post Upgrade Review & Planning to leverage new features (2 upgrades expected a year)
• Support for data import related queries
• Administration of users, roles, security and licences as directed by client. (optional)

from £330 per month for 1 user (plus £15 per additional user per month) – For more information, click here

Support provided for all users of CRM on a 1-1 basis. In addition to benefits for Gold, the following is included:

• Ad-hoc training, to deal with ‘How to’ questions
• General knowledge transfer including Admin related features (Eg: how to set up automation, add fields)
• Supporting users with knowledge to be able to set up their own dashboards views and other reporting features
• Advice on how to align CRM to fit your business processes as they evolve beyond the project
• Free attendance of weekly webinar training
• Private access to database of Help Video’s
• Proactive advice on use of Add-ons to support greater ROI and user adoption.
• Annual Strategic Optimisation Review & Planning to increase ROI of project investments and provide advice on future Vision for best practice use of CRM. Additional benefits of this review include knowledge transfer of features of benefit to use

from £375 per month for 1 user (plus £25 per additional user per month) – Please get in touch for further details

Support provided for all named users of CRM on a 1-1 basis. In addition to benefits of Gold and Platinum. The following benefits will be included:

• Support for all areas above for Platinum Training as well as Gold Support

• Workflow and automation and related support

• Creation of new entities (record types)

• Support for data import related queries

From £775 per month for 1 named user (plus £25 per additional user per month)

Standard support inclusions for Office 365

• Support each user directly to investigate and resolve their support issues, where possible on behalf of users

• Quarterly newsletter with useful links and articles • Post Upgrade Review & Planning to leverage new features (2 upgrades expected a year)

• Administration of users, roles, security and licences as directed by client. (optional) • Advice on use of business applications within Office 365 suite eg Teams, SharePoint, Yammer etc.

• Ad-hoc training, to deal with ‘How to’ questions • General knowledge transfer including Admin related features (Eg: how to archive departing employees mailboxes for future access)

• Advice on how to maximise business performance using Office 365 and its component business applications

• Free attendance of regular webinar training • Private access to database of Help Video’s

from £300 per month for up to 5 named users- plus £5 per additional user per month