Cloud Hospitality and Leisure

Dynamics Customer Engagement Solution with the optional integration of a ticketing solution that has been tailored to the needs of the Hospitality and Leisure Industry. It is a platform, using D365, that provides industry specific foundations to build on & extend.

Do you want to maximise the experience for customers?

Do you want a better understanding of customer insights and trend analysis?

Do you want to increase the lifetime value of a customer through cross-selling and upselling?​

Do you want the ability to manage and engage customer touchpoints through multiple channels?

“The Cloud9 support team have always jumped straight on requests and issues to ensure the smooth running of our operations. Their patience, promptness and excellent execution allows us to carry on with our day to day and rest easy, knowing our system runs without fault.”

Customer Experience

  • Upselling
  • Loyalty
  • Relevant and timely communications to customers and potential customers
  • Regular contact through the entire experience

Engaged Employees

  • Automate quote and proposal process
  • Clear and accurate reporting
  • Opportunity management
  • Automated lead nurturing

Booking & Tickets

  • Cross selling
  • Availability tracking
  • End customer profiling
  • AutomOnline booking portal

Optimo CRM Powered by Cloud9

Optimo CRM Powered by Cloud9 is a tailored, IP solution for the Hospitality and Leisure sector. Embracing the single view of rich data to provide a seamless link between customer bookings and self-service to targeted marketing campaigns and customer loyalty.

Want To Fast Track?

Want to make a quick start? Cloud9 have developed a licensed framework as a quick start developed customer engagement CRM tailored with Best practice framework. This is free to Membership Support customers and will reduce the project life cycle.

Discover more on what to consider for a specialist Hospitality and Leisure CRM package

A Hospitality and Leisure company is one that requires specialist needs and there are so many aspects to consider when investing in a CRM system.
The below infographic discusses some of the aspects that are important when it comes to your customers, processes and needs..

Download pdf of infographic

Cloud9 Insight have the expertise to tailor this solution to your company’s needs. To further discuss with us on how we can help implement the best CRM package for your company, give us a call on 01273 921510 or get in contact with us today.

Get In Touch

To book a free consultation or find out more about our services contact us

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