Q&A with the Client Success Team

What happens after your successful go-live?

Going live can be scary but our Client Success Team is here to support you every step of the way.

Our Client Success Care Package offers:

  • Unlimited ad-hoc training
  • Two configuration changes per month
  • Break-fix – because the nature of software is that it does sometimes go wrong

Following the initial hyper-care state, CRM is a journey and you’ll need:

  • Proactive comms regarding new features and functions
  • A free, annual optimisation review using the "Roses, Buds and Thorns" approach
  • Support in managing the twice-yearly Dynamics release waves

We've designed a comprehensive service that will ensure you have access to experienced consultants beyond your project, giving you peace of mind and ad hoc support as required.

 

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