About us

Who are Cloud9 Insight?

Our mission is to support SMBs to achieve exceptional customer experiences and business growth through leveraging the power of data and cloud technology.

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Providing Solutions, Enabling Change


Cloud9 Insight is an award-winning, accredited Microsoft Dynamics 365 solutions partner for business applications, specialising in Customer Relationship Management (CRM) and Power Platform. We work exclusively with small and medium-sized businesses, helping them to grow profitably and expand their CRM capability.

Based in Brighton, Sussex, we are experts in Microsoft’s Dynamics 365 customer engagement platform and help businesses adopt CRM through implementation, training, and support, working with clients across the whole of the UK and beyond. We have several project approaches designed specifically to support clients who are either:

Going through their first CRM implementation

Looking to reach higher levels of maturity through integrations, and navigating more complex business change and improvements in processes.

Learn more about how we work as a Microsoft Dynamics 365 Partner here.

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We believe a diverse team with an array of different skills makes for an unstoppable workforce. Always looking for new talent to join our team, and encourage on-spec applications as well as submissions for our vacancies.

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SMBs need a CRM catered to them. There are many solutions available, but they often have features that SMBs just simply do not need, nor can they afford. Our unique Lite range of services provides a much-needed alternative.

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If you’d like to find out more about how Cloud9 can support your business, want more information about our latest vacancies, or just have a question for our friendly team, why not get in touch? Just follow the link below.

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Our company culture and values

We care value

About CEO Carlene Jackson

Carlene co-founded Cloud9 Insight in 2010. She has spent a lifetime supporting clients to implement CRM solutions to end clients. She started out in her career at IBM where she gained valuable experience supporting European enterprise clients in a consulting capacity with their projects. Prior to founding Cloud9 Insight, Carlene was a General Manager for the CRM division of Sage and saw the rise of cloud technology. The cloud was changing the power of business owners of SMEs to use technology to gain competitive advantage and scale their growth. Her previous experience selling Salesforce and Siebel helped her create a vision for how SMEs could adopt, cost effectively, the same technology that enterprise clients have enjoyed since she started her career in the late 90s. The timing of the founding of Cloud9 Insight was planned to support the launch of Microsoft Dynamics being launched as a cloud version for the first time in the UK, an early adopter of cloud. The ‘Insight’ part of our name was drawn from Carlene’s experience that having a repository of data alone is not enough; a project’s value comes from how you use the data, the analysis, marketing, and better decision making.

Initially, when Carlene set up Cloud9 Insight, she moved to Annecy in the Alps with her two kids 6 and 9, where she truly lived the cloud dream – working anywhere without limitation. She did end up installing a satellite connection for her internet, which in winter had to be cleared of heavy snow, but otherwise the experience lived up to her expectations and she would recommend it to anyone.

For more information about Carlene visit:

Our awards and accreditations

Microsoft Partner Logo CRNCA22-LOGO-WINNER+CATEGORY Partner Pledge IAMCP 2022 P2P Gold Winner logo EMEA

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