“We Thought It Was Just Us.” Why So Many Dynamics 365 Solutions Stall and What to Do If You’re on Your Own2 min read
If you’re running Dynamics 365 without a support partner, you’re not alone and you’re not doomed.
We talk to businesses all the time who took the leap with Microsoft Dynamics 365, set it up in-house or with a one-time partner, and then got left to fend for themselves. And at first, things might have worked fine. But over time these problems arose?
- New features are only for YouTube rather than our solution
- Features sit untouched because no one knows what they do
- Things feel clunky, disconnected, or slow
- Teams start leaning on spreadsheets or old systems again to find workarounds
- There’s no one to ask when something breaks
And here’s what they all say:
It’s Not Just You. And You Don’t Have to Tackle It Alone.
Dynamics 365 is an incredibly powerful system, but it’s not plug-and-play. Without expert support, even the best solution can stall. That’s why Cloud9 exists.
We built our Rescue Service for businesses just like yours, those flying solo and ready for a better way.
Our Rescue Service: Here When You Need It Most
Here’s some of the services we offer to get you back on track:
Optimisation Workshop
We run a friendly session (no jargon, no judgment) using our Roses, Buds, and Thorns framework to uncover:
- What’s working
- What’s not working or no longer aligned to our processes
- What new features or opportunities are there to grow our ROI
You’ll walk away with a clear, pressure-free action plan.
Licence and Storage Audits
We know Microsoft are constantly making changes and it’s hard to keep up.
We’ll make sure you’re not overspending by paying for the wrong licences and help you keep your storage under capacity ensuring you’re not encountering high storage costs.
Unlimited Support and Training
Our ongoing support service is unique and focusses on user adoption and driving continuous improvement. It includes:
- Minor configuration changes – up to 3 per month
- UK-based support team, speaking your language, in your time zone
- Unlimited ad-hoc training, for all users
Not Just Tech Help—True Partnership
At Cloud9, we’re more than support. We’re a team you’ll actually enjoy working with. Just ask our clients:
“Cloud9 just got us and what we wanted. They’ve gone over and above for us more than once.” — Chris Johnston, Head of Property, Manchester Apartments
No Commitments. Just Solutions.
- Month-to-month contracts
- Simple pricing
- People-first approach
If You’re Doing It Alone, You Don’t Have To.
Let’s have a no-pressure chat and see if we can help.