Terms and Conditions
Download Agreement for Supply of Services (PDF 328 KB).
Terms And Conditions Of Use Of Website
Access to this Website and the use of information on it is subject to these Terms and Conditions of Use. You should carefully read these Terms and Conditions of Use. By proceeding further, you will be deemed to have accepted them.
- In these Terms and Conditions of Use, the following terms shall have the meanings indicated:
- “Terms and Conditions of Use” – means the terms and conditions of use of this Website herein contained;
- “Website” mean this website, being a website accessible at or via any or all of the following internet addresses:
- “you” means any and all persons accessing or using this Website and/or availing of any information and/or services available on or via this Website;
- “we” and “our” and “us” means this company and owner of the website.
Governing Law and Jurisdiction
Information appearing on this Website is provided in accordance with and subject to the laws of and the laws of govern the conduct and operation of this website. The courts of have exclusive jurisdiction over all claims or disputes arising in relation to, out of, or in connection with these Terms and Conditions of Use, the information contained on this Website, and any use made of that information. Any such claims or disputes shall be resolved in accordance with the laws of.
Disclaimer as to accuracy of information
Care has been taken in the preparation of the information contained on this Website. However, we do not make any representations or warranties as to the accuracy of the information contained on this Website.
Prohibited use of Website
The information on this Website is not intended to be provided to and should not be used in any State or jurisdiction of any nature in which access to or use of such information is prohibited, whether in the format in which it is presented on this Website or otherwise. If you have any doubts about the legality of your using this Website, you should not continue any further.
- This Website contains hypertext links to websites not maintained by us or any member of our company. We do not endorse or represents the reliability, accuracy, or quality of any information, goods, services, or products displayed or advertised on such other websites. No member of our company is or shall be (or be deemed to be) a party to any contract that you may or do enter into with the providers of such goods, services or products. You are reminded that different terms and conditions of use will apply to you as a user of such websites. We hereby disclaims any and all liability for the content of such websites and any loss or damage of any nature suffered by you as a result either: (a) of accessing or using such websites; or (b) availing of or acquiring any or all of the goods, services or products advertised or available on or via such websites. The use by you of such websites is at your sole risk.
- This Website contains hypertext links to websites maintained by us. You are reminded that different terms and conditions of use may apply to you as a user of such websites.
- No third party is permitted to create a link from another website to this Website without our prior written consent.
Alert – Hoax Emails
A number of organisations and their customers have recently been the target of hoax e-mails that are aimed at gathering Internet/account details of the customers. Some of these hoax e-mails have encouraged or facilitated contact with hoax websites that purport to be (but are not) the website of the relevant banking organisation. To date the occurrence of such online fraud has not been extensive. However, we would always advise you to be cautious as regards disclosing your personal details. In particular, you should note that we will only ever request your personal details if: (i) you are seeking to initiate an order via this Website; or (ii) you initiate a request for a particular service via this Website, and we require certain of your personal details to provide you with the requested service.
We are committed to ensuring the privacy of your information and seeking to attain the highest standards of security at all times. However, you should note that messages and information passing over the Internet may not be free from interference by third parties and should be independently verified. You should never disclose data over the Internet unless you have satisfied yourself as to the security of the related technology/encryption.
Whilst we invest in the best technology, please note that we cannot guarantee the privacy or confidentiality of information relating to you that passes over the Internet. In accessing this Website and in availing of any of the services/information available on or via this Website, you are deemed by these Terms and Conditions of Use to accept that electronic mail messaging and Internet communication may not be free from interference by third parties and may not remain confidential.
In all circumstances the use by you of this Website is at your sole risk.
- In the event that you are not satisfied with the Service any complaints should be addressed in the first instance to our Customer Service team using the contact details set out in the website contact us page.
You are always welcome to send comment, critical or complimentary to us.
- We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the website from time to time. We will post any changes on the website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access website. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
- Additionally, we reserve the right to suspend, restrict or terminate access to the website for any reason at any time.
- These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained on the website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
Your purchase will be deemed to have occurred in . These Terms and Conditions shall be governed by and construed in accordance with Irish Law and the parties agree to submit to the exclusive jurisdiction of the courts of .
It is a condition of use of this site that all copy and material shown here remains the property of our company and may not be reproduced, quoted or disseminated without prior written approval of the owners.
If we have reason to believe that there is likely to be a breach of security or misuse of the Service or site, we may require you to change your password, or may suspend use of the Service.
You must ensure that the details you provide on registration or at any time are correct and complete.
Use of the Service is intended to assist with purchases to be made via the website. The Service must not be used for the following purposes:
a) Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
b) Gaining unauthorised access to other computer systems.
c) Interfering with any other person’s use or enjoyment of the Site.
We reserves the right to refuse to post material on the Site, or to remove material already posted on the Site.
Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.
Your access to the Site and Service may be occasionally restricted to allow for routine maintenance.
If you have any queries please contact us using the details on the website.
We have obligations in relation to your personal information under the Data Protection Act. Some of the information you provide may be “sensitive” information under the Act (i.e. information on “delicate” matters, including race, political opinions, religion, trade union membership, physical or mental health or condition, sexual life etc). By registering for the Service and providing your details, you agree to us using information in the way set out above.
Where you provide information about other people (for example their date of birth, or their address) you also confirm that have the consent of these people to provide us with that information
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Acts 1988 and 2003 .
We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company. Once your order has been processed our database will only be used to contact you or send you email in the future where you have consented by indicating this consent in our online order system. You can also indicate this consent by registering your details on our home page. If you object to any communication from us you can have yourself removed from our communication database at any time by contacting us using the details set out on our website.
We collect the following information during our order processing: Your name and address, phone number and or mobile number, e-mail address, credit card details and order history. If you consent by registration we collect the information you opt to enter. We never collect other sensitive information about you.
When you place an order with us on line you will be allocated a password and can see your registration details or delete them by accessing ‘your Account’ on the home page. If you forget your password you can request that it be sent to the registered email address.
The information will be accurate and up-to-date. If you registered online, you can check the information we hold about you by visiting ‘your account’ on the website where you can delete or correct your details or by e-mailing us. If you find any inaccuracies you may delete or correct them or we will delete or correct promptly.
If you provided your details to us by telephone or in person this information will not be available online, although it will be retained in our back office database. You may request a copy of the information we hold by writing to us. Similarly, you can advise changes to your contact information and it will be amended immediately on request.
Our Website is protected under thwate certificate which allows secure communication between the web site and visitors to the site. The purchase area of our site is secured using industry standard Secure Socket Layer technology to allow for encryption of potentially sensitive information such as your credit card details. Once your payment has been processed the credit card details are deleted. We do not retain your credit card number or expiry date within a database.
We will hold your personal information securely in accordance with our data security policy and the law.
We do not use ‘cookie’ technology to retain information about your visits to the site except where you have checked the box to allow you easier registration when you visit the site again.
Use of ‘Cookies’
(A cookie is a small piece of information that a website stores through your web browser on your PC that it can later retrieve when you log back onto that website. This means that the site will remember your preferences. Its particularly useful if you begin a transaction but are unable to complete till later, maybe because you are missing some detail or because you wish to consider a choice available before committing to the transaction).
To view our Full Cookies policy Click here
Disclosure of Information
We will not divulge customer information to a third party unless we have received customer authorisation OR we are required to do so by law.
Security of Information
We understand how important the security and confidentiality of your information is to you. Keeping customer information secure is a top priority for us. Our goal is to protect your information on the Internet in the same way as we would over the phone or in a branch.
Even so, we cannot guarantee the privacy or confidentiality of information relating to you passing over the Internet. In accessing this Website and in availing of any of the services/information available on or via this Website, you accept and are deemed to accept that electronic mail messaging and Internet communication may not be free from interference by third parties and may not remain confidential. The use by you of this Website is at your sole risk.
A number of organisations and their customers have recently been the target of hoax e-mails that are aimed at gathering Internet/account details of the customers. Some of these hoax e-mails have encouraged or facilitated contact with hoax websites that purport to be (but are not) the website of the relevant organisation. To date the occurrence of such online fraud has not been extensive. However, we would always advise you to be cautious as regards disclosing your personal details. In particular, you should note that we will only ever request your personal details if: (i) you are seeking to initiate an online order with us via this Website; or (ii) you initiate a request for a particular service via this Website and we require certain of your personal details to provide you with the requested service or the requested service is a credit card transaction or if the request for information in any way relates to a transaction where you have completed an order form and submitted detail we believe to be erroneous.
It is a condition of use of this site that all copy and material shown here remains the property of Cloud9 Insight and may not be reproduced, quoted or disseminated without prior written approval of the owners.