Dynamics Know-How – Microsoft Flow

Dynamics Know-How – Microsoft Flow

Flow is a service that was designed by Microsoft to allow users with no coding experience to create automated workflows between over 140 different applications. These automated workflows or ‘Flow Apps’ opens the door to unlimited automatons and integrations. The most...

The Key Ingredients for Return on Investment from your CRM

Cloud9 Insight’s CEO, Carlene Jackson outlines the key ingredients required to get the full return on your investment from your CRMCustomer Relationship Management (CRM) technology should be seen as an enabler to achieve business transformation. Choosing the right...
The 10 Commandments for Customer Relationship Management (CRM)

The 10 Commandments for Customer Relationship Management (CRM)

  What is CRM?   Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving...
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