Welcome to Cloud9 Membership Support

To complement and further enhance your Dynamics 365 experience, Cloud9 offer membership support to suit your needs

Why have Cloud9 created Membership Support?

To ensure you always have expert knowledge straight to hand when using your CRM system and get the best out of it, whether that be training, break-fix, optimisation or simply keeping abreast with updates.

Who benefits from Cloud9 Membership Support?

Anyone in the company. It doesn’t matter whether we have implemented the CRM system or not, we can help the customer get the most out of the CRM.

What does support cover?

How to questions

Unlimited Training

Post Project Tweaks & changes

Adhoc Training

Adoption

Break-Fix Support

Annual Optimisation Review

What levels of support are on offer?

Support is based on the number of CRM users licenced, add-ons used. Additional Managed Support options are available at an added cost.

1 - 10 Users

11 - 40 Users

41 - 100 Users

101 - 200 Users

200 + Users

Optional Managed Account

Level 1 Managed Account

Additional cost of £850 a month (standard cost of day usually £1250)
– Dedicated Account Manager

– Discounted additional day of consultants time (7 hours) will be added to your support contract a month.

– This can be carried over up to a rolling 6 months.

Level 2 Managed Account

Additional cost of £450 a month
– Dedicated Account Manager

– Discounted additional day of consultants time (3 hours) will be added to your support contract a month.

– This can be carried over up to to a rolling 6 months.

Available Add-ons

Get In Touch

To book a free consultation or find out more about our services contact us

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