Case Studies & Testimonials

“We’re delighted with the work carried out by Cloud 9, they understood the needs of Caesarstone UK clearly in our aspiration to deliver best-in-class customer service, and have delivered a CRM platform and framework that allows us to continue our strong growth in this emerging market for the brand”

– Jonathan Stanley, VP of Marketing

Manufacturing Industry

“The Cloud9 support team have always jumped straight on requests and issues to ensure the smooth running of our operations. Their patience, promptness and excellent execution allows us to carry on with our day to day and rest easy, knowing our system runs without fault.”

– Jack Turner, Head of Events

Sport & Leisure Industry

“We now have one source of truth. This has drastically changed the way we manage our sales process, manage our customer needs, and support our staff to make good decisions. It has been an incredibly successful investment. The team at Cloud9 have been great!”

– Omar Daniel, Technical Lead

Technology Industry

“As our company has grown, the CRM solution has given us everything we had hoped for and more. Cloud9 Insight helped us to think about the bigger picture and the journey to get to the final point. They were responsive to our requests and ensured that things ran smoothly throughout the process. By implementing CRM, it has helped us to be more responsive to our clients and to work quicker and more efficiently as everything is more structured and organised.”

– Equality Focus

Education Industry

“We would recommend Cloud9 Insight for their friendly approach, explaining each process in simple English and non-technical jargon. Always available to talk you through any issues step-by-step. The migration was completed over a weekend so there was no disruption to emails being lost during the working week.”

– Jameel Ukaye, Administration and Finance Manager

Not-for-profit Organisations

“As a small business with limited internal resources we really appreciate our support package with Cloud9. The Support team’s knowledge of our solution is a real benefit and they are always very quick to deal with the issues we raise pushes to get them successfully resolved for us. Since our CRM went live, I can now see there is no way we could have progressed with all the ‘teething issues’ without the support team on hand; not just in terms of their knowledge but also the time they have saved us as a company.”

– Media First

Training Industry

“Dynamics CRM has given Black Isle Group a single customer view allowing us to more skilfully communicate and understand our clients.”

– Black Isle Group

Training Industry

“The adoption of Dynamics CRM has fulfilled this requirement. As a boutique asset fund manager we wanted a scalable IT platform to grow with our developing business needs without significantly increasing our cost base. The adoption of Dynamics CRM has fulfilled this requirement.”

– Kennox

Financial Services Industry

“KSA have implemented CRM to support collaboration within the team to support sales and marketing efforts to grow the business. Recently KSA have adopted SharePoint to manage client projects.”

– KSA Sales Solutions

Training Industry

“Dynamics is providing a unified view of our customers and prospects across both our European and US companies.”

– eSight Energy Group

Technology Industry

The case management entity within Dynamics CRM has really helped the team embed their own job-servicing process into the system. The flexibility to customise and shape this in a way that mirrors the business requirements for Park Lifts was a real eye-opener.”

– Perry Vala, Managing Director

Engineering Services

“We wanted a highly rated, personal and common sense consultancy, to guide us through the Dynamics set up. That we got, but what we didn’t know was that the support would always be very prompt, friendly and expert, without the feeling we are being sold additional consultancy.”

– Business Image

Manufacturing Industry

“I’d have no reservations in recommending Cloud9 as a systems integrator or support channel for Dynamics 365. I originally contacted Microsoft directly and after a short discussion was referred to Cloud9. Initially Carlene was brilliant with the couple of demos and walk throughs we went through, fielded all my questions straight away and posed some really helpful hints about design and road map for each stage. The project support team have been excellent throughout the build, offering help where needed and timely project updates and chased where required. One of the main reasons for endorsing Cloud9 is the way the helped develop and capture my requirement, detailing them in the quote and managing the delivery against those requirements. The technical team have been first rate with a can do attitude towards the inevitable challenges that have come up during the build. In summary, I’d highly recommend Carlene, Curt, Emily and the wider Cloud 9 team as a Dynamics 365 partner.”

– Talkwire

Technology Industry

Membership Services


An award-winning private tuition and home-schooling company used Cloud9 Insight to replace their legacy bespoke CRM system and implement a self-service portal for their users.  

Financial Services


A leading financial business that supports business with revenue and EBITDA growth through acquisitions and business best practice used Cloud9 Insight to implement their CRM system.



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