Metranet are one of Cloud9’s valued partners who offer super fast broadband for businesses including Cloud9! We caught up with their MD – Roger Horlock to find out more about internet speeds and bust some commonly used jargon.


C9: Hi Roger, thanks for taking the time to speak to us. We are constantly asked by clients about internet speeds and ways to improve these. We have a few questions for you.


RH: Sure, fire away.


C9: We always hear the words Bandwidth and Latency, what do they mean?


RH: Well, bandwidth is the speed of your connection to the Internet in terms of how much data you can transfer at any one time, uploading or downloading.


Latency is the time that each packet of data takes to reach the Internet. Exciting isn’t it…


C9: It sure is, you obviously haven’t been in CRM and data for over 7 years!

How can I quickly check my internet speeds?


RH: There are various websites that do this. is one. Allegedly some ISPs (Internet Service Providers) prioritise these websites through their networks to make the results look good. We don’t.


C9: A bit like VW skewing their emissions tests?


RH: Exactly. It’s not proven but best to double check!


C9: What would you say are average speeds and what are excellent?


RH: We’re selling a lot of 50 and 100Mbps packages at the moment. Personally, I don’t think speed is as important as reliability.


Furthermore, upload speeds tend to be missed in a lot of broadband marketing and can be a key factor in the user experience.


C9: That’s good to know. So, if Cloud9 were looking for a new provider, what target speeds should I be looking for?


RH: I hope you’re not! You’re with Metranet?


C9: Hypothetically Roger, don’t worry!


RH: Good, so we’d say 100Mbps is a reasonable target to aim for.


C9: Is there a certain level of internet speed we would need to cater for each user I have within my business?


RH: Once you are a business of over 10 people, you really want to be considering dedicated fibre or Metranet’s equivalent packages (the same upload as download speed and doesn’t slow down even at busy times of the day).


C9: What is fibre?


RH: Fibre is essentially a long strand of glass encased in a protective sheath. Fibre to the Cabinet (FTTC) is precisely that but it’s important to note that your connection from the cabinet to your business is still on the same old copper. Fibre to the Premises (FTTP) is the dedicated Fibre I mentioned. But essentially, Metranet outperforms FTTC and is more competitive that FTTP (as we don’t have to hire the Fibre on the ground from BT Openreach, we can therefore pass that cost saving on to our customers).


C9: Why does an internet connection ‘drop out’? And what can we do, if anything to stop this happening?


RH: Lots of things can make your internet connection cut out, routers can fail etc. Metranet, like all other providers are attached to an upstream ISP infrastructure and that can, although very rarely, fail.


What we try to do is minimize or remove any single point of failure in the network and so we have multiple paths to the Internet.  But also, many things can make it look like the internet has failed, internal LAN infrastructure, malware, overloading of a connection etc. For that reason, we proactively monitor the network so we can be sure of 100% uptime.


C9: Finally, are there certain applications that slow down your internet speed?


RH: Every application! 🙂


C9: Fair comment! So, best practice would be to use an application or CRM that requires low bandwidth and latency – such as Dynamics. The minimum network recommendations are Bandwidth greater than 50KBps and Latency under 150 ms!


RH: You should be fine!


C9: Thanks for your time, Roger!


If you’d like to know more about Metranet or Dynamics 365 with Cloud9 – the contact details are below.


Cloud9 Insight – +44 1273 921 510 – email us