Microsoft Dynamics 365 has been growing at an incredibly fast pace since it’s move to online in 2011. Since then, we’ve had CRM 2011, 2013, 2015, 2016 and now Dynamics 365. Each new version is packed with new and exciting functionality and all the upgrades are free and seamless meaning you are always using the latest technology to support your business.
It’s evolution from a Sales and Service CRM to a flexbile, agile platform has seen it’s popularity and implementations grow rapidly across enterprise and SME customers.
In 2017, Microsoft Dynamics has been recognised as the leading solution to manage your Sales and Service processes by 2 key industry expert bodies.
The first, The Forrester Wave: Sales Force Automation Solutions Q2 report, details how empowered buyers have reshaped what modern selling looks like. Under this new lens, Forrester evaluated Sales Force Automation (SFA) vendors and identified Dynamics 365 in the industry leaders.
Forrester notes in the report, “Microsoft is building out its intelligent offerings and unifying its SFA solution with its larger portfolio. The 2016 transition to Dynamics 365 brought a heightened focus on seller productivity, with deep integrations into Office 365 and Outlook. Microsoft also delivers very strong analytics capabilities, including its machine learning and AI offerings, as well as Power BI.”
Forrester awarded Dynamics the highest score in the ”current offering” and ”product vision criterion”. You can read more and download the Forrester report here.
CRM Service Awards
The second, CRM Magazine’s 2017 CRM Service Awards. Microsoft Dynamics 365 for Customer Service has been named the winner in the web support category.
Principal Analyst Kate Leggett says in the magazine, ‘Microsoft’s web support solution offers strong process guidance, good omnichannel capabilities, and robust knowledge management at an attractive price.’ She adds that it has ‘an exciting product direction focused on embedding intelligence and prescriptive advice into its core solutions.’”
In the 2017 awards, Microsoft Dynamics 365 has also been recognised with a 2017 CRM Magazine Service Leader Award in the customer case management category.
This report also states the importance of the ever developing machine learning and AI. You can read the full overview here.
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