Business Transformation Stories: Hallmarq Veterinary Imaging implements Microsoft’s Dynamics 365 CRM

Hallmarq had a new product launching and the internal systems weren’t ready for growth. The company also had siloed teams of Sales, Service, Installation and Marketing.

They implemented a Microsoft Dynamics 365, the Customer Relationship Management (CRM) system, in four phases:

Phase 1: Dynamics 365 for Sales

Phase 1b: Marketing integration with Hubspot

Phase 2: Dynamics 365 for Service

Phase 3: Dynamics 365 Field Service

Phase 4: PowerApps Portal

Phase 5: Omnichannel for Customer Service

The results were spectacular:

- A seamless solution with 3 D365 modules and 2 integrations

- Omnichannel service for their clients

- Successful product launch and business growth

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