Business Transformation Stories: Hallmarq Veterinary Imaging implements Microsoft’s Dynamics 365 CRM
Hallmarq had a new product launching and the internal systems weren’t ready for growth. The company also had siloed teams of Sales, Service, Installation and Marketing.
They implemented a Microsoft Dynamics 365, the Customer Relationship Management (CRM) system, in four phases:
Phase 1: Dynamics 365 for Sales
Phase 1b: Marketing integration with Hubspot
Phase 2: Dynamics 365 for Service
Phase 3: Dynamics 365 Field Service
Phase 4: PowerApps Portal
Phase 5: Omnichannel for Customer Service
The results were spectacular:
- A seamless solution with 3 D365 modules and 2 integrations
- Omnichannel service for their clients
- Successful product launch and business growth
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