Cloud9 Insight has been featured in James Caan’s flagship publication Your Business, discussing digital transformation and the need for businesses to ‘ditch the spreadsheet’.
In the article, CEO Carlene Jackson discusses how an effective CRM system can transform a business by boosting sales and strengthening customer relationships.
“In every old sales spreadsheet, there are bound to be a few hidden nuggets of gold that could transform a business – if only its owners knew about them! A lead that has been unforgivably ignored, a conversation that wasn’t fulfilled, or a callback that wasn’t made. The data on spreadsheets is incomplete, and only really meaningful to the person who added it. As the days pass by and memories fade, staff move on and opportunities are lost.”
Read the full article: