Business Transformation – best practice

Business Transformation – best practice

Here at Cloud9, it’s never lost on us how transformational the IT solutions that we implement are for our clients. But in order to be transformational, businesses that we are working with have to view the process as so much more than a technology implementation. It’s...
CRM – a great technology for a variety enthusiast

CRM – a great technology for a variety enthusiast

  A GREAT TECHNOLOGY FOR A VARIETY ENTHUSIAST WITH CARLENE JACKSON I have to admit to loving variety. I know that some will shy away from any threat to the stability of a situation, but the thrill of new experiences is very strong in me. I’ve been working with...

The Key Ingredients for Return on Investment from your CRM

Cloud9 Insight’s CEO, Carlene Jackson outlines the key ingredients required to get the full return on your investment from your CRMCustomer Relationship Management (CRM) technology should be seen as an enabler to achieve business transformation. Choosing the right...
The 10 Commandments for Customer Relationship Management (CRM)

The 10 Commandments for Customer Relationship Management (CRM)

  What is CRM?   Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving...
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