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Speaking in the article, Carlene said:
“If you’re interviewing for a people-facing role, you need to make sure you behave in a way that demonstrates your people skills. Don’t forget the usual niceties such as greeting people properly and smiling, and make sure the way you are conversing is human, approachable and kind. What you say, and how you say it, are even more important in a virtual setting where it’s not possible to shake hands with your interviewer or chat with other people you might bump into around the building.”