Are you looking for a new challenge, a place where your strengths are truly valued and you will be supported to reach your highest levels of potential. Do you love learning new skills and enjoy a challenge, working in a fast paced environment where the end of the day comes quickly. Cloud9 are an award winning Microsoft Dynamics partner that works exclusively with SMB clients that is known for its supportive culture and as a place where those with ambition will achieve great things beyond their own dreams. We enjoyed significant growth in 2019 of +60% as well as in 2020 when we had record expansion of the team. Our expectations and ambition for continued growth in 2021 have already got off to a great start with forecast of highest turnover projected in the first quarter of 2021 and beyond. With this in mind this role has incredible career growth
prospects with significant opportunity to increase your long term earning potential in an industry
area of unprecedented growth.


All employees are encouraged to write a 10 year Future CV, and we will support you as much as we can to achieve your ambition even beyond your time at Cloud9. Cloud9 is a place where we have created a culture of ‘family’ where everyone feels supported, a place where ambition and hard work is rewarded. We recently won Gatwick Diamond ‘Investing in people for business success’ award, a credit to our commitment to our employees success. Our values include Growth Mindset, Fun, Positivity (be clear on what you want – what you think manifests its-self), Collaboration and team work. Our purpose is to “Enabling ambition and accelerating potential” which is both at a business level for clients we work with as well as for our
own and clients employees. We believe this supports the highest levels of employee engagement. If you feel this is aligned to your own motives then do get in touch. We recruit primarily for fit with our values, work ethic and ambition and then look to shape roles to maximise the individuals talents and potential.


Job Description
Cloud9 are a growing and welcoming team, are looking to new members of the Client Success Team whose role it is to support clients beyond their initial Microsoft Dynamics Project with Cloud9 Insight. The roles have been created to support growth of the team and also due to career promotion within the team as this role provides an incredible platform for new team members to be considered for other client facing areas of the business such as sales, trainer or project consulting.


In a world where many jobs are repetitive, we are privileged to work with clients in all sectors meaning every conversation we have is different. Our ethos is to be honest and offer a consultative approach and go the extra mile to make our clients happy. Team working is valued and you will find colleagues ready to help you learn and support your career success.
We support SME clients with the successful deployment of Dynamics 365 CRM and integrated portals. We are trusted advisors to clients to ensure their projects support them in delivering best practice processes and competitive advantage. We are passionate about making our customers very successful and we are driven to learn and continuously improve the services we offer through continuous feedback with clients.


The role
The role is a client facing position which will require you to work very closely with clients and Cloud9 colleagues. You will be required to pass Microsoft Dynamics exams and support clients with issue resolution, minor configuration and ad hoc training.

Who we’re looking for
Our ideal candidate will be someone with a minimum of 2 year’s hands on Microsoft IT support experience. Skills in Microsoft or CRM or ERP business applications are preferable. The ideal candidate will be highly organised, have great people skills as well as great communication skills. They will also enjoy learning new skills and can work independently to manage their own time and priorities. You will be expected to spend some personal time learning to ensure you
are continuously keeping up to date with new releases.

What we will offer
We plan regular days in and out of the office for learning and ensure a fun aspect to work to
support everyone in the Cloud9 team getting to know each other to create that culture of family.


In addition, you’ll get;
• As a minimum we typically match your (evidenced) existing salary with realistic opportunity to increase earnings based on your value contribution
• 20 days holiday in addition to bank holidays
• 4 additional paid Personal Days
• Generous investment in shadowing and learning opportunities with realistic opportunity for promotions
• Sickness insurance for up to a year pay (at 80% after 28 days continuous sickness).
• Employee Assistance Programme including free counselling and advice
• Unlimited unpaid holiday following probation (within flexible working policy)
• Matched up to 3% pension contribution to pension scheme
• 8:30-5 hours (Mon-Fri) with option for flexibility and part time working
• Modern air conditioned offices with working kitchen adjacent to beautiful Preston Park
• Frequent company socials
• Post-Covid, weekly paid for on-site massages !

If you feel you have the ambition, experience and attitude suited to join the Cloud9 team, then please send over a covering letter outlining why this role interests you, details of your current salary and benefits, notice period and expected minimum salary on starting, along with an up to date CV.

Strictly no agencies.


Interview Process
First stage will be video teams call culture assessment interviews. Following this a technical test will be set remotely and the final stage interview will be telephone competency based. Offers are typically made same day.

Equal Opportunities Statement:
Cloud9 is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Salary: Competitive based on experience and current salary typically range of £20K- £28K

Apply Now!

If you share our values and you are interested in joining our team, please email your CV and a covering note to: careers@cloud9insight.com

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