CRM Project Manager & Senior Functional Consultants
Are you looking for a new challenge, a place where your strengths are truly valued and you will be supported to reach your highest levels of potential. Do you love learning new skills and enjoy a challenge, working in a fast paced environment where the end of the day comes quickly. Cloud9 are an award winning Microsoft Dynamics partner that works exclusively with SMB clients that is known for its supportive culture and as a place where those with ambition will achieve great things beyond their own dreams.

We enjoyed significant growth in 2019 of +60% as well as in 2020 when we had record expansion of the team. Our
expectations and ambition for continued growth in 2021 have already got off to a great start with forecast of highest turnover projected in the first quarter of 2021 and beyond. With this in mind this role has incredible career growth prospects with significant opportunity to increase your long term earning potential in an industry area of unprecedented growth.
All employees are encouraged to write a 10 year Future CV, and we will support you as much as we can to achieve your ambition even beyond your time at Cloud9. Cloud9 is a place where we have created a culture of ‘family’ where everyone feels supported, a place where ambition and hard work is rewarded. We recently won Gatwick Diamond ‘Investing in people for business success’ award, a credit to our commitment to our employees success. Our values include Growth Mindset, Fun, Positivity (be clear on what you want – what you think manifests its-self), Collaboration and team work. Our purpose is to “Enabling ambition and accelerating potential” which is both at a business level for clients we work with as well
as for our own and clients employees. We believe this supports the highest levels of employee engagement. If you feel this is aligned to your own motives then do get in touch. We recruit primarily for fit with our values, work ethic and ambition and then look to shape roles to maximise the individuals talents and potential.

Job Description
Cloud9 are a growing and welcoming team, are looking to new senior members of the Client Delivery Team whose role it is to support clients with their implementation of Microsoft Dynamics. You will work closely with the delivery Director to ensure success of client projects to meet their project outcomes planned as well as overall success of clients businesses using Microsoft Dynamics 365. Team working is greatly valued and you will find colleagues ready to help you learn and support your career success.

In a world where many jobs are repetitive, we are privileged to work with clients in all sectors meaning every conversation we have is different. Our ethos is to be honest and offer a consultative approach and go the extra mile to make our clients happy. We are trusted advisors to clients to ensure their projects support them in delivering best practice processes and competitive advantage. We are passionate about making our customers very
successful and we are driven to learn and continuously improve the services we offer through continuous feedback with clients. The role is a client facing position which will require you to work very closely with clients and Cloud9 colleagues. This is a permanent role within the Brighton based team. This role has realistic potential for the right candidate to be considered in the longer term for leadership and Director roles. You will be required to keep up to date with Microsoft
Dynamics exams to ensure you keep up to date with new releases which will require some study in your own time. A key part of your role will be lead and facilitate clients requirement gathering workshops and write up (which are held remotely during lock down), and work in collaboration with the extended project team to deliver the subsequent project. You will be expected to provide best practice advice to clients on adopting CRM and aligning their processes to achieve business change planned. You will take a lead role on projects worked on to meet time and contractual commitments to ensure highest levels of client
satisfaction with investments made. Beyond the project, all consultants are expected to support training needs of the clients.
Who we’re looking for Our ideal candidate will be someone with a minimum of 4 year’s hands on Microsoft Dynamics experience and business management experience, or 4 years Dynamics Client Consulting experience including experience with gathering requirements, solution designand estimating. The ideal candidate will be highly organised, and be able to manage own and others work, have great people skills as well as great communication skills.

They will also enjoy learning new skills and can work independently to manage their own time and priorities to achieve agreed client outcomes. You will need to be a strong multi-tasker as due to the fact that all clients worked with are SME’s you will be likely to work with a number of clients at any one time.

What we will offer
We plan regular off site days, sometimes with an overnight stay, to support learning and
ensure a fun aspect to work to support everyone in the Cloud9 team getting to know each
other to create that culture of family. In addition,

• As a minimum we typically match your (evidenced) existing salary with realistic
opportunity to increase earnings based on your value contribution
• Inclusion for any performance and profit related bonus available after passing probation
• 20 days holiday in addition to bank holidays
• Additional 6 days annual wellbeing and personal development days (after passing probation)
• Generous investment in shadowing, mentoring and learning opportunities with realistic opportunity for career progression. Cloud9 have a competency framework for consultants which we use to support identification of learning opportunities to enhance career success.
• Sickness insurance for up to a year pay (paid at 80% after 28 days continuous
sickness).
• Employee Assistance Programme including free counselling and advice
• Unlimited unpaid holiday following probation (within flexible working policy)
• Matched up to 3% pension contribution to pension scheme
• 8:30-5 hours (Mon-Fri) with option for flexibility and part time working
• Frequent company socials
• Weekly paid for on-site massages! (when Covid permits)
• Modern air-conditioned offices with working kitchen adjacent to beautiful Preston Park
• Flexibility for home working when not required to be on client site or in office for team meetings

If you feel you have the ambition, experience and attitude suited to join the Cloud9 team, then please send over a covering letter outlining why this role interests you, details of your current salary and benefits, notice period and expected minimum salary on starting, along with an up to date CV.

Strictly no agencies.

Interview Process First stage will be video teams call culture assessment interviews. This is
then followed by a Teams based mock requirements gathering session and competencybased interview. Usually, a final technical interview is undertaken with senior member of the delivery team. Offers are typically made within 24 hours of final interview. A number of hires are currently being made so offers are based on merit and are not competitive with
other candidates. Equal Opportunities Statement: Cloud9 is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

 

Salary: Competitive based on experience and current salary.