CRM Functional Consultant
Are you looking for a new challenge, a place where your strengths are truly valued and you will be supported to reach your highest levels of potential. Do you love learning new skills and enjoy
a challenge, working in a fast paced environment where the end of the day comes quickly.
Cloud9 are an award winning Microsoft Dynamics partner that works exclusively with SMB clients that is known for its supportive culture and as a place where those with ambition will achieve
great things beyond their own dreams. We enjoyed significant growth in 2019 of +60% as well as in 2020 when we had record expansion of the team. Our expectations and ambition for continued growth in 2021 have already got off to a great start with forecast of highest turnover projected in the first quarter of 2021 and beyond. With this in mind this role has incredible career growth prospects with significant opportunity to increase your long term earning potential in an industry area of unprecedented growth.
All employees are encouraged to write a 10 year Future CV, and we will support you as much as we can to achieve your ambition even beyond your time at Cloud9. Cloud9 is a place where we
have created a culture of 'family' where everyone feels supported, a place where ambition and hard work is rewarded. We recently won Gatwick Diamond 'Investing in people for business success' award, a credit to our commitment to our employees success.
Our values include Growth Mindset, Fun, Positivity (be clear on what you want - what you think manifests its-self), Collaboration and team work. Our purpose is to “Enabling ambition and accelerating potential” which is both at a business level for clients we work with as well as for our own and clients employees. We believe this supports the highest levels of employee engagement. If you feel this is aligned to your own motives then do get in touch.
We recruit primarily for fit with our values, work ethic and ambition and then look to shape roles to maximise
the individuals talents and potential.
Cloud9 are a growing and welcoming team, are looking to new members of the Client Delivery Team whose role it is to support clients with their implementation of Microsoft Dynamics. We are
recruiting for a number of experienced consultants to support growth of the business.
You will work closely with the delivery Director to ensure success of client projects to meet their project outcomes planned as well as overall success of clients businesses using Microsoft Dynamics
365. Team working is greatly valued and you will find colleagues ready to help you learn and support your career success.
In a world where many jobs are repetitive, we are privileged to work with clients in all sectors meaning every conversation we have is different. Our ethos is to be honest and offer a consultative approach and go the extra mile to make our clients happy.
We are trusted advisors to clients to ensure their projects support them in delivering best practice processes and competitive advantage. We are passionate about making our customers very
successful and we are driven to learn and continuously improve the services we offer through continuous feedback with clients.
The role is a client facing position which will require you to work very closely with clients and Cloud9 colleagues. You will be required to keep up to date with Microsoft Dynamics exams to
ensure you keep up to date with new releases which will require some study in your own time. A key part of your role will be lead and facilitate clients requirement gathering workshops and write
up (which are held remotely during lock down), and work in collaboration with the extended project team to deliver the subsequent project. You will be expected to provide best practice
advice to clients on adopting CRM and aligning their processes to achieve business change planned. You will take a lead role on projects worked on to meet time and contractual commitments to ensure highest levels of client satisfaction with investments made. Beyond the project, all consultants are expected to support training needs of the clients. Who we’re looking for
Our ideal candidate will be someone with a minimum of 2 year’s hands on Microsoft Dynamics experience and business management experience, or 4 years Dynamics Consulting
experience including experience with gathering requirements and estimating. The ideal candidate will be highly organised, have great people skills as well as great communication skills. They will also enjoy learning new skills and can work independently to manage their own time and priorities. You will need to be a strong multi-tasker as due to the fact that all clients worked with are SME’s you will be likely to work with a number of clients at any one time.
What we will offer
We plan regular days in and out of the office for learning and ensure a fun aspect to work to
support everyone in the Cloud9 team getting to know each other to create that culture of family.
In addition, you’ll get;
• As a minimum we typically match your (evidenced) existing salary with realistic
opportunity to increase earnings based on your value contribution
• 20 days holiday in addition to bank holidays• 4 additional paid Personal Days
• Generous investment in shadowing and learning opportunities with realistic opportunity for career progression. Cloud9 have a competency framework for consultants which we use to support identification of learning opportunities to enhance career success.
• Sickness insurance for up to a year pay (paid at 80% after 28 days continuous sickness).
• Employee Assistance Programme including free counselling and advice
• Unlimited unpaid holiday following probation (within flexible working policy)
• Matched up to 3% pension contribution to pension scheme
• 8:30-5 hours (Mon-Fri) with option for flexibility and part time working
• Frequent company socials
• Weekly paid for on-site massages ! (when Covid permits)
• Modern air conditioned offices with working kitchen adjacent to beautiful Preston Park
• Flexibility for home working when not required to be on client site or in office for team
If you feel you have the ambition, experience and attitude suited to join the Cloud9 team, then please send over a covering letter outlining why this role interests you, details of your current salary and benefits, notice period and expected minimum salary on starting, along with an up to date CV.
Strictly no agencies.
First stage will be video teams call culture assessment interviews. Following this a technical test will be set remotely. This is then followed by a Teams based mock requirements gathering session and competency based interview. Usually a final technical interview is undertaken with senior member of the delivery team. Offers are typically made within 24 hours. A number of hires are currently being made so offers are based on merit and are not competitive with other candidates.
Equal Opportunities Statement:
Cloud9 is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Salary: Competitive based on experience and current salary
If you share our values and you are interested in joining our team, please email your CV and a covering note to: firstname.lastname@example.org