Exciting changes, but what does it mean for you?
Last week, the invisibility cloak was lifted on Dynamics 365 with its ‘First Look’ conference taking place in Florida. Since July, the rumour mill has been spinning with ideas and intriguing information about ‘What’s Next?’ for Dynamics CRM as we know it.
‘Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve and transform. These applications unify CRM and ERP capabilities by delivering new purpose-built applications that work seamlessly together to help manage specific business functions across Sales, Customer Service, Operations, Financials, Field Service, Project Service Automation, Marketing, and Customer Insights.’ Microsoft Dynamics 365 website.
But what does that mean for you?
Dynamics 365 will offer a complete business solution platform to house a host of useful and more importantly integrated applications. As many of you are already experiencing the seamless CRM integration with Office 365, Outlook and SharePoint to name a few; The additional applications soon to be available, aim to eliminate the need to integrate into any third party application. Achieving an integrated customer experience is now even easier, as all of your business applications are now in one place; CRM, operations, financials and business intelligence.