future-of-productivity-and-manufacturing

A customer relationship management (CRM) system can help stimulate growth and improve productivity in any manufacturing business. Whether you manufacture a commodity like the copper used in a laptop or a made-to-order product like the laptop itself, a CRM system will help you get ahead of competitors. Before we take a look at why, let’s…

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How CRMs benefit SMEs

If you could flick a switch and set your business on a path to steeper growth almost immediately, would you do that? Of course you would! This is exactly what a customer relationship management (CRM) system can help you achieve. CRM systems, like Microsoft’s Dynamics 365, can transform businesses by enabling them to engage with…

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Here’s something to bear in mind when you’re thinking about ways to acquire new customers: retaining a current customer by nurturing their loyalty can be less expensive and more profitable. As a rule, customers generate increasing profits each year they stay with a company. This means a small increase in retention can lead to big…

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So you’ve decided that Microsoft Dynamics 365 is the customer relationship management (CRM) system that your business needs – but there’s another big decision still to take. Should you implement your system in the cloud or as an on-premise solution? Let’s dig in to the two options and what the implications are for your goals.…

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CRM benefits for manufacturing

Manufacturing businesses were particularly badly hit by pandemic lockdowns of 2020 and early 2021 – with supply chains disrupted, workplaces physically transformed and seismic shifts in consumer behaviour.   Coping with these changes, while struggling to meet demand or find new markets for their products, meant many manufacturers were forced to significantly modify operations.  A major business area that has required new…

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