How To Add The D365 App Add-on to Outlook

Microsoft Outlook icon in Cloud9 roundel

How To Add The D365 App Add-on to Outlook Welcome to this, the third in a series detailing your most-asked questions about Microsoft Dynamics 365, Power Platform and Dataverse! So far, we have described the changing face of Modern Advanced Find and shown you how to create new columns in Power Apps. Now, Cloud9’s experts…

Read More

Your Guide To Creating New Columns in Power Apps

Power Apps logo in circles

Your Guide to Creating New Columns in Power Apps Welcome to this, the second in a series detailing your most-asked questions about Microsoft Dynamics 365, Power Platform and Dataverse! In our first blog post, we described the changing face of Modern Advanced Find; now, Cloud9’s experts Dan, Jim and Yolandi are on hand to help…

Read More

Women in tech – our CEO shares her thoughts

Smiling business leader in office context

Women in tech.   It’s a vital topic. We recently sat down with Carlene Jackson, Cloud9 Insight’s founder and CEO, to query her thoughts on the matter. The results are enlightening; her responses point towards unity across tech sectors – aspirations that welcome not just women into tech, but everyone. What are the additional barriers…

Read More

Your Guide To Modern Advanced Find in Dynamics 365

Dynamics 365 logo roundel

  Modern Advanced Find for Microsoft Dynamics 365 – a new, more powerful, intuitive way to find data. A fundamental change. Of all the features in Dynamics 365 Release Wave 2, the all-new Advanced Find experience, Modern Advanced Find is one of the most exciting, and it works better than ever. Now, you may be…

Read More

CRM for Professional Services: Improve the experience for your customers by using CRM tech to harness data

CRM for Professional Services: Improve the experience for your customers by using tech to harness data How well do you know your audience? The many ways customers experience brands, products and services plays a vital role in how they are judged, but what does ‘customer experience’ actually mean when it comes to professional services? Simply…

Read More

A Fresh Perspective: Cloud9 Insight’s Nine-Day Working Fortnight

Heard of the four-day working week?  How about the nine-day working fortnight? If you could provide your employees with extra time to create valuable memories with family and friends, pursue their purpose and still arrive highly motivated and revitalised on Mondays, ready to deliver exceptional customer experiences… wouldn’t you do it too? You’d be mad…

Read More

The Seven Deadly Sins (when implementing your CRM software)

Seven Deadly Sins of CRM

What particular risks might a small or medium-sized business encounter while undertaking a Customer Relationship Management (CRM) project? In over a decade of helping businesses implement Microsoft’s Dynamics 365 CRM system, we’ve seen most of the challenges you could conceivably imagine threatening the smooth delivery of a project. We like to be prepared – so…

Read More

Dynamics 365 Solutions: how we solved a client CRM challenge

On premise vs cloud CRM

Welcome to our brand new technical series for Micrososoft Dynamics 365 consultants. In these detailed articles, we will set out how we’ve approached and solved a challenge for clients by applying novel thinking to knotty problems. Our intention is to share best practice to promote excellence and collaboration in the national Dynamics 365 community.  …

Read More