Cloud9 Dynamics Support

To compliment and further enhance your Dynamics experience, Cloud9 offer a range of support packages to suit your needs

Gold

Support provided for all users of CRM on a 1-1 basis. The following services are included:

  • Level 1 support for Dynamics CRM/Dynamics 365
  • Management of escalations to Microsoft when required
  • Support each user directly to investigate and resolve their support issues
  • Post Project minor configuration tweaks
  • Monthly Newsletter with useful links and articles
  • Post Upgrade Review & Planning to leverage new features (2 upgrades expected a year)
  • Support for data import related queries
  • Administration of users, roles, security and licences as directed by client. (optional)

from £330 per month for 1 user (plus £15 per additional user per month) – For more information, click here                                                              

Platinum

Support provided for all users of CRM on a 1-1 basis. In addition to the above benefits for Gold the following is included:

  • Ad-hoc training, to deal with ‘How to’ questions
  • General knowledge transfer including Admin related features (Eg: how to set up automation, add fields)
  • Supporting users with knowledge to be able to set up their own dashboards views and other reporting features
  • Advice on how to align CRM to fit your business processes as they evolve beyond the project
  • Free attendance of weekly webinar training
  • Private access to database of Help Video’s
  • Proactive advice on use of Add-ons to support greater ROI and user adoption.
  • Annual Strategic Optimisation Review & Planning to increase ROI of project investments and provide advice on future Vision for best practice use of CRM. Additional benefits of this review include knowledge transfer of features of benefit to use

 

from £375 per month for 1 user (plus £25 per additional user per month) – Please get in touch for further details                                                     

Download our Support Contract here

For more information on our support packages,
please call the support team on +44 1273 921 448 or email us